Meet the Team
NEXA IT Service Department
Click on the images below to learn more about them
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Click on the images below to learn more about them
NEXA I.T. Executive Assistant to the C.I.O.
Jemarie “Jem” Dumangas exemplifies exceptional organizational skills and a proactive approach in her role as Executive Assistant to Paul Adams, NEXA’s CIO. With a keen focus on supporting the IT department, Jem has quickly established herself as an indispensable team member, facilitating the seamless execution of critical projects and initiatives.
Hand-selected by the NEXA CIO from a competitive pool of candidates, Jem distinguishes herself through her unique blend of administrative expertise and a strong affinity for technology. She excels in coordinating complex schedules, managing high-level communications, and anticipating the evolving needs of the NEXA IT department. Her dedication extends beyond IT, as she also provides valuable oversight for NEXA’s highly rated marketing department, Jet NEXA and Fly NEXA.
Jem’s innate ability to prioritize tasks and maintain an exceptional attention to detail has allowed her to streamline processes and enhance team efficiency. Thriving in dynamic, fast-paced environments, she consistently identifies opportunities to optimize workflows and contribute to the department’s overall success.
More than just an assistant, Jem is a strategic partner committed to advancing NEXA’s mission and IT vision. Her passion for technology, combined with her unwavering dedication to excellence, ensures that the CIO and the entire NEXA IT team are equipped with the tools and support necessary to achieve their objectives. Jem’s contributions make her an invaluable asset to the organization.
Senior Technical Support Specialist
Formerly with NEXA-HR Tech, Radel was hand-selected by the NEXA CIO to join NEXA-IT, recognizing his exceptional talent and dedication. He now plays an integral role in advancing NEXA-IT’s mission to deliver exceptional technical support and innovation, driven by his commitment to achieving work goals and enhancing team dynamics.
Radel is known for his exceptional skills as a technical support specialist, always ready to troubleshoot issues and guide customers through complex problems with patience and expertise.
Radel’s approach to success is rooted in strong work ethic traits that he exemplifies daily, including professionalism, punctuality, a positive attitude, and a commitment to communication and teamwork. His emphasis on organizational skills and productivity ensures smooth operations and innovative solutions, while his respect for colleagues and clients fosters a culture of cooperation and excellence.
Technical Support Specialist
I began my professional journey as a Human Resource Specialist for NEXA Lending, where I gained valuable experience in employee relations, recruitment, training, and organizational development. This role helped me build strong interpersonal skills, a deep understanding of company culture, and expertise in managing people and processes.
Over time, I was selected to be a part of NEXA’s IT support. It helped me leverage my problem-solving abilities and technical aptitude to assist with troubleshooting, software, and hardware issues. In this role, I can now handle a variety of technical challenges, ensuring systems run smoothly, and helping users resolve IT-related problems. My background in HR might also provide an edge in IT support by enhancing communication skills, and ability to work with diverse teams. Demonstrates a unique blend of interpersonal, process-oriented, and problem-solving skills, making them an asset in technology-driven environments.
This shift from HR to IT support reflects a versatile skillset, adaptability, and a willingness to embrace new challenges in a fast-evolving field. This has allowed me to bridge the gap between technical teams and business users, ensuring that IT solutions align with organizational goals and enhance the overall user experience.
Technical Support Assistant
John plays a key role at NEXA-IT, helping drive the company’s mission to deliver outstanding technical support and innovative IT solutions. Known for his strong work ethic and collaborative approach, he consistently contributes to achieving team goals and improving operational efficiency. With a focus on problem-solving and continuous improvement, he brings both technical expertise and a commitment to enhancing team dynamics—making him a valued member of the organization.
Recognized for his excellent technical support abilities and commitment to delivering outstanding customer service, he consistently works to identify and resolve issues quickly and effectively. His patient and professional demeanor allows him to clearly communicate solutions, guide customers through complex challenges, and ensure every interaction leads to a smooth and successful resolution.
A dedicated member of NEXA-IT, contributing to the company’s mission of providing exceptional technical support and innovative IT solutions. Through his strong work ethic, teamwork, and technical expertise, he helps improve efficiency, solve problems, and strengthen overall team performance.
Automations Specialist
I am an experienced Automations Specialist with a strong foundation as a Freelance Virtual Assistant, specializing in optimizing lead conversion and tracking. My core expertise involves mastering CRM platforms like GoHighLevel (GHL), where I handle the technical setup, customization of settings, tags, and triggers, and the development of robust automated workflows for seamless lead capture, nurturing, and follow-up. I also possess valuable data management skills, as demonstrated by my ability to expertly manage and optimize CRM pipelines and dashboards to ensure peak sales and marketing efficiency.
I am a highly results-oriented Systems Specialist who blends technical expertise in CRM Management with strong organizational and creative skills. My core competency is GoHighLevel (GHL) Automations, where I excel at building seamless, efficient workflows and managing customer pipelines to drive conversions. I complement this technical capability with proficiency in the MS Office/G Suite environment, plus a valuable background in Graphic Design and Video Editing. My approach to work is defined by strong written communication, meticulous time management, and a proven ability to handle complex problem-solving and teamwork.
I began my career as a Freelance Virtual Assistant and quickly evolved into a powerful Marketing Operations and CRM Specialist. My core expertise is in systems architecture, particularly mastering GoHighLevel (GHL) Automations and CRM Management to drive sales efficiency. I specialize in the technical customization of CRM settings, designing and implementing automated workflows for lead capture and nurturing, and optimizing pipelines and dashboards for clear reporting and improved conversions. This technical proficiency is supported by a strong foundation in problem-solving, time management, and clear communication, alongside valuable content creation skills, including Graphic Design and Video Editing. I am a highly versatile professional focused on integrating marketing technology and creativity to build seamless, scalable business processes.
Team Leader & Marketing Assistant
As a highly skilled Team Leader and Marketing Assistant, I specialize in supporting Loan Officers (LOs) with their daily marketing needs.
From answering inquiries to creating high-quality marketing materials, I ensure they have the tools to succeed. With expertise in marketing strategy, graphic design, and project management, I deliver innovative, results-driven solutions.
My proven leadership and customer-first approach empower our Loan Officers to excel, fostering success and growth at every level.
Social Media Specialist & Loan Officer Marketing Support Expert
Karen Ocampo is a skilled Social Media Specialist and Loan Officer Marketing Support Expert, combining creativity and strategy to enhance brand presence and empower loan officers with effective marketing tools.
Karen’s proactive approach and attention to detail make her a trusted partner for loan officers, managing marketing requests and delivering tailored solutions to meet their unique needs. With a focus on strategy, accuracy, and audience engagement, Karen drives results that build trust and elevate the company’s reputation.
She develops impactful social media campaigns, creates personalized marketing materials, and ensures all Loan Officer projects align with brand standards and compliance.
Senior Graphic Designer
With seven years of experience in graphic design, I have honed my ability to translate complex financial services into clear, engaging, and easy-to-understand visual communication. Whether creating professional logos, flyers, social media postings or content, Cobranding materials, and other marketing materials from scratch, I focus on designing assets that capture attention and establish trust with our loan officers and partners.
With seven years of experience in graphic design, I have honed my ability to translate complex financial services into clear, engaging, and easy-to-understand visual communication. Whether creating professional logos, flyers, social media postings or content, Cobranding materials, and other marketing materials from scratch, I focus on designing assets that capture attention and establish trust with our loan officers and partners.
In the fast-paced world of mortgage brokering, my designs aim to bridge the gap between complex financial concepts and customer-friendly visuals. I understand the importance of building trust, so I ensure that every design aligns with the values of transparency, fit for the definition they need, reliability, and on-time deadlines.
Graphic Designer
With a deep understanding of design principles and expertise in the latest tools and software, I bring both creativity and precision to every project. My attention to detail and commitment to excellence ensure that each piece not only meets but exceeds expectations. From conceptualizing new ideas to delivering polished final products, I thrive on turning complex concepts into simple, elegant designs that resonate with the target audience.
As a graphic designer on the marketing team at NEXA Mortgage, I specialize in crafting visually striking and professional designs that drive results.
My work is focused on meeting the unique needs of both our loan officers and customers, helping them communicate their message effectively through impactful visuals. Whether it’s marketing collateral, custom layouts, or attention-grabbing graphics, my designs are tailored to make a lasting impression.
At NEXA Mortgage, I’m driven by the belief that great design is more than aesthetics—it’s about creating meaningful connections and achieving tangible results. Whether I’m working on a bold new campaign or refining a single graphic, you can always count on me to deliver with passion and professionalism.
Video Editor
Marc Oliveros is a video editor with 4 years of experience creating films, YouTube videos, and reels. He transforms raw footage into engaging stories and helps creators bring their ideas to life.
Video Editing, Color Grading, Storytelling, Motion Graphics, Sound Design, and Content Creation. Proficient in Adobe Premiere Pro, After Effects, and DaVinci Resolve
Marc Oliveros is a skilled video editor with 4 years of experience turning raw footage into engaging stories for films, YouTube, and social media. He’s proficient in Adobe Premiere Pro, After Effects, and DaVinci Resolve, with strong skills in color grading, storytelling, and motion graphics. Passionate about creativity and precision, Marc helps creators bring their vision to life through powerful visual storytelling.
Junior Graphic Designer
I am a dedicated and results driven graphic designer committed to delivering creative solutions that enhance brand communication and visual identity. I combine creativity, precision, and efficiency to ensure each project is completed on time without compromising quality. My goal is to produce designs that are both visually compelling and strategically effective, helping brands communicate their message with clarity and impact.
As a graphic designer on the marketing team at NEXA Mortgage, I specialize in producing professional, high-quality visuals that support marketing initiatives and strengthen brand presence. I excel at turning concepts into refined designs including marketing collateral, social media graphics, and print materials while meeting tight deadlines and maintaining exceptional attention to detail. My ability to work efficiently allows me to deliver impactful results that align with business goals and client needs.
A creative, fast working, and detail oriented professional with a strong passion for visual communication and design excellence. Proficient in Adobe Creative Suite and Canva, I deliver high quality outputs that effectively convey brand identity and drive engagement. I approach every task with professionalism, speed, and precision, ensuring that each project meets both creative and strategic objectives.
