Recovering a Google Account Password Using Google Account Recovery

This procedure provides step-by-step instructions for our NEXA end users on how to recover their Google account password using Google’s Account Recovery tool.

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Step 1: Open the Google Account Recovery Website

1. Access the recovery page:
   • Open your browser and go to https://accounts.google.com/signin/recovery.
   • Alternatively, type this URL into your browser’s address bar and press Enter.

Step 2: Enter Your Account Information

1. Enter your email address:
   • On the recovery page, input the email address of the Google account you want to recover.
   • Example: If your email is example@gmail.com, type it in the provided field.
2. Click Next to proceed.

Step 3: Verify Your Identity

1. Choose a recovery method:
   • Google will prompt you to verify your identity. Common options include:
     • Email verification: Send a recovery link to your backup email.
     • Phone verification: Send a verification code via text or call.
     • Answer security questions: If set up, you may need to answer questions about your account.
   • Example: If asked to verify via phone, you’ll see a message like “We’ve sent a code to your phone ending in 1234.”
2. Follow the on-screen instructions to complete the chosen method.

Step 4: Reset Your Password

1. Create a new password:
   • Once your identity is verified, you’ll be prompted to set a new password.
   • Example: Use a strong password like $MyS3cur3P@55w0rd!$
   • Password requirements:
     • At least 12 characters.
     • A mix of uppercase, lowercase, numbers, and special characters are prefered.
2. Confirm the password by typing it again and click Save.

Step 5: Log Back Into Your Account

1. Go to https://mail.google.com.
2. Enter your email and newly reset password.
3. Click Sign In to access your account.

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